The one and only Online Form Builder you should be using for your business workflows.
We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat …
Starting at $0 per month
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What is Zoho Forms?
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on…
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Popular Features
- Changes to live survey (8)10.0100%
- Multiple question types (8)10.0100%
- Response tracking (8)10.0100%
- Survey logic flexibility (8)9.090%
Pricing
Free
$0
Cloud
per month
Basic
$10
Cloud
per month
Standard
$25
Cloud
per month
Entry-level set up fee?
- $10 per monthOptional
For the latest information on pricing, visithttps://www.zoho.com/forms/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How-to track partial entries & form abandonment in Zoho Forms
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Forms?
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices.
According to the vendor, key benefits include:
A web and mobile form builder. Drag and drop fields to add them to a form.
Field and form rules so that users can set a spontaneous flow for a form.
Task assignments and approval workflows to keep productivity on the move.
Graphical analytics to track entries, conversion rates, and response errors.
Mobile apps, and offline support so that users can save data on their devices and sync them when they're back online.
Zoho Forms Features
Survey Format & Appearance Features
- Supported: Online surveys
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
Additional Features
- Supported: Mobile app builder
- Supported: Native apps for iOS and Android
- Supported: Offline form submissions
- Supported: Email notifications
- Supported: Customizable form templates
- Supported: Pre-made and custom themes
- Supported: Form and report sharing
- Supported: Printable QR code
- Supported: User management
- Supported: Task assignment
- Supported: Form analytics
- Supported: Integrations with Zoho CRM, Zoho Support, Zoho Subscriptions and Zoho Sheet
- Supported: Integrations with Google Docs and MailChimp
- Supported: Interated with Google Apps
- Supported: Data migration to Zoho Creator
Zoho Forms Screenshots
Zoho Forms Video
Forms for mobile teams
Zoho Forms Integrations
Zoho Forms Competitors
Zoho Forms Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English |
Frequently Asked Questions
Reviewers rate Changes to live survey and Multiple question types and Response tracking highest, with a score of 10.
The most common users of Zoho Forms are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(59)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 20, 2021
The one and only Online Form Builder you should be using for your business workflows.
We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat as well as in the contact us page or landing pages of different industries we provide services to. It is also being used to capture trouble tickets from our existing users which in turn initiates a ticket in Zoho Desk.
- It is a drag and drop custom form builder.
- It is able to send email/SMS and app notifications once it is submitted.
- It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc.
- The free version has only 1 user which should be at least 3 as with the case with all other Zoho apps.
- The Zoho Forms website is not mobile friendly which is a disappointment.
- As with the case with most of the apps of Zoho, "Control Panel" should be renamed to "Settings" as it cause confusion for new users.
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- The biggest pain point we had was getting notified in time of form submission which Zoho Forms has solved and now we do not miss any form submission from a potential lead.
- Our existing customers (50+) were using conventional methods to inform us about issues being faced which was a major hassle for us in providing good customer services. But thanks to Zoho Forms, we now document each issue properly, respond to it in a timely manner and get it resolved with the SLAs.
- We have also used Zoho Forms to have our live chat channel integrated with Zoho Forms to be able to get a form submission from them instantly while chatting with our CSRs.
Customization of Bitrix24 forms was not as per our requirements (like additional form options/ease of customizing) which Zoho Forms has been able to solve. Also the notification of a form submission from a lead or existing customer was the major issue we faced with Bitrix24 but has been resolved by Zoho Forms.
August 10, 2021
A great Survey Software For Business
We have been using Zoho Forms and it works well when it comes to handling surveys. From creating online forms to creating customizable surveys such as questionnaires, the software offers all that we need. In addition, it is easy to use, affordable. and easily integrates with other Zoho products. With Zoho Forms, it has been easy to gather customer feedback as well as handle some internal surveys.
- Zoho Forms is easy to use and very affordable
- Zoho is highly customizable
- Sharing data online is easy thanks to the online forms
- The survey templates make the tool easy to understand creating quick surveys is easy.
- The software has been working well and I have had no major challenges navigating or using the software.
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9.0
- With Zoho Forms, it is easy to share data online thanks to the online forms feature
- The software makes it easy to collect customer feedback which in turn makes it easy to better our business.
- The software integrates well with other Zoho tools and this enhances the user experience.
- Typeform and SoGoSurvey
Zoho Forms ideal because it is not only an online forms tool but also makes running surveys easy. It is also affordable and more resourceful compared to many of its competitors.
February 11, 2019
Quality forms to improve / complement your services
This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.
- Create and customize forms easily.
- Share forms electronically.
- Share forms by social networks.
- Embed forms on a website.
- You can create forms with digital signatures.
- Statistical reports.
- So far I have done well, I have had no problems.
- In some cases, I would like to click on one of the registers and send an email.
- A good idea would be an integration with Zoho Mail to create templates within the survey.
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- Positive. Initially, we thought that customers would not answer the forms, but most do.
- Positive. If you really want to improve your service, this is an excellent way to start.
- Positive. Whenever we have new ideas, we consult with clients.
December 01, 2018
Zoho Forms and how it works with other Zoho Apps
We use Zoho Forms within our website and chat software to generate lead forms, as support forms, and as scheduling forms. So Zoho Forms works across our entire organization. Zoho Forms makes it easy to gather info from our customers/leads, and since we integrate Zoho Forms with Zoho CRM, the info collected from our forms is passed on through the correct department and workflows are triggered. It's quite slick actually, and simple!
- We use Zoho Forms as somewhat of a Support Ticket system to integrate with our Zoho CRM where we can manage Cases relative to our Deals
- We use Zoho Forms inside of our email chat software (Zoho SalesIQ) where warranty claims can be made, which are integrated again with CRM so the correct person is notified inside CRM and can address the claim immediately.
- We are using a Zoho Form as an appointment scheduler for product/service demo calls with Potentials/Leads. The form is hosted on our website and it's super simple to setup.
- More and better design options would be nice. We keep our forms pretty basic, but maybe this is because some of the other design features seem a bit limited. In thinking about it, even if these features were available, we might stick with a simple form anyway.
- The template options are okay but would like to see more Lead gen templates. This is something we would definitely look to integrate with our marketing campaigns.
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- All positive. Zoho Forms is just another tool from the Zoho toolbox that adds value for us.
- ROI is hard to say since we are a Zoho One user. Providing an amazing customer experience is what we strive for and this tool is part of that customer experience. It may have a small effect within our internal process but it is a customer facing and customer interaction point/application so it is crucial that it performs optimally.
- Google Forms and Typeform
Both mentioned services work great and have their own special features but ultimately the integration with the Zoho platform makes Zoho Forms work great for us. Google Forms are similar in they integrate with GApps nicely and are simple to create. Typeform, when evaluated, seemed to include much better design features and piping and logic features to create more intuitive forms however we get these features using Zoho Survey alongside Zoho Forms.
November 29, 2018
Easy and useful source of generating inquiries.
In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.
- Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
- It has a mobile app also which makes this software usable at anytime and anywhere.
- It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.
- It has limitations in terms of languages. It can be used in limited languages.
- It doesn't offer much customization for creating an invoice.
- They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.
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- It helped me to grow my customer base by 50 percent in last 6 months.
- It helped me in saving lot of money wastage in PPC(Pay Per Click) and google adsense by giving me unique responses.
- New customers who we got through sign up forms added 30% to my last years revenue.
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.